Privacy Policy

YOUR PRIVACY

Welcome to our website www.r-eleve.com.

For R-ELEVE di Raffaella Polito (“R-ÉLEVÉ”) your privacy and the security of your personal data are very important, which is why we collect and manage your personal data with the utmost care and adopt specific measures to keep them safe.

Below you will find the main information on the processing of your personal data by R-ÉLEVÉ in relation to your browsing of www.r-eleve.com and the use of the services offered.

We also ask you to read the “ Cookie Policy ” and the “ Terms of Sale ” of the r-eleve.com website, which contain detailed information regarding the conditions relating to our services.

WHO IS THE OWNER?

Below is the main information on the processing of your personal data carried out by R-ÉLEVÉ with headquarters in Corso Alcide De Gasperi 153 – 80053 Castellammare di Stabia, NA, (Italy) VAT no. 09711671215 (“R-ÉLEVÉ”), as Data Controller.

For any clarification, question or need related to your privacy and the processing of your personal data you can contact us at any time by sending a request to our Customer Service, by calling +39 3312175739 or by writing to the address of the R-ÉLEVÉ headquarters.

WHO WILL PROCESS YOUR DATA?

Your personal data is processed by duly trained personnel of R-ÉLEVÉ as Data Controller. Furthermore, your data may be processed by our suppliers, for organizational and functional needs related to the provision of services on r-eleve.com, who have been evaluated and chosen by R-ÉLEVÉ for their proven reliability and competence.

WHAT DATA DO WE PROCESS AND WHY?

The personal data that R-ÉLEVÉ processes are those that you provide us when you place an order and purchase goods, and those that we collect while you browse or use the services offered on r-eleve.com.

R-ÉLEVÉ may, therefore, collect data about you such as personal data such as name and surname, shipping address and billing address, browsing data and your purchasing habits.

Your personal data is processed for the following purposes:

  • conclude and execute the purchase contract for goods offered on r-eleve.com;
  • allow you to register on the Site and use the services reserved for registered users;
  • provide you with r-eleve.com services such as newsletter subscription;
  • manage your requests forwarded to our Customer Service.

In the cases mentioned above, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.

We also carry out statistical surveys and analyses with data in aggregate form to understand how users interact and use the Site, to improve our offering and our services.

Only with your express consent, however, will we process your personal data for:

  • carry out commercial and promotional communication activities;
  • personalize the Site and commercial offers based on your interests.

HOW LONG DO WE KEEP YOUR DATA?

We store your personal data for a limited period of time that depends on the purpose for which they were collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing.

WHAT ARE YOUR RIGHTS?

At any time, depending on the specific processing, you may revoke your consent to the processing, know which of your personal data we have in our possession, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the cancellation, the limitation of the processing or oppose their processing. If you wish, you can request to receive the personal data held by R-ÉLEVÉ that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.

If you believe that the processing of your personal data has been carried out in an illegitimate manner, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be filed with the Garante per la Protezione dei Dati Personali ( http://www.garanteprivacy.it/ ).

This information may be subject to changes and additions over time, therefore we invite you to periodically check its contents. Where possible, we will try to inform you promptly of the changes made.

PRIVACY POLICY

GENERAL INFORMATION

WHO IS THE DATA CONTROLLER?

R-ELEVE di Raffaella Polito (“R-ÉLEVÉ”) with registered office in Corso Alcide De Gasperi, 153 – 80053 Castellammare di Stabia, NA, (Italy), VAT no. 09711671215 (“R-ÉLEVÉ”), is the Data Controller, i.e. the entity that decides how and why to process your personal data.

You can always contact R-ÉLEVÉ by calling +39 3312175739 or by writing to our Customer Service at info@r-eleve.com.

WHO IS RESPONSIBLE FOR PERSONAL DATA PROTECTION?

R-ÉLEVÉ is the Data Protection Officer.

If you wish, for any request regarding the protection of your personal data and the exercise of your rights, you can contact us by calling +39 3312175739 or by writing to our Customer Service at info@r-eleve.com.

WHAT PERSONAL DATA DO WE COLLECT?

The categories of personal data that R-ÉLEVÉ collects and processes when you browse or purchase on r-eleve.com are the following:

  • we collect the personal data necessary to conclude and execute your purchase on r-eleve.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment data;
  • we collect your email address when you sign up to our newsletter service (communications about our news and commercial promotions);
  • we process the personal data you provide us when you contact our Customer Service to provide you with the requested assistance;
  • with your consent, we collect and use your personal data for marketing purposes;
  • with your express consent, through the analysis of your personal data we can process information regarding your interests and preferences with respect to our products and services, in order to present you with proposals and offers in line with your tastes;
  • We collect information about your browsing on r-eleve.com, such as the pages you visit and how you interact with the individual page and save this information on our servers.

HOW DO WE USE THE PERSONAL DATA COLLECTED?

R-ÉLEVÉ collects and processes your personal data for the following purposes:

  • conclude and execute the purchase contract for the products offered on www.r-eleve.com. When you conclude your purchase we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, invoicing, shipping of the product and any management of the return;
  • provision of the services offered on www.r-eleve.com. To this end, R-ÉLEVÉ needs to collect, in relation to each service and its characteristics, the personal data necessary to carry out the service requested by you;
  • management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance;
  • we use some information about your use of the Site to carry out statistical analyses and surveys in order to improve our offering and our services;
  • sending commercial and promotional communications following registration to the newsletter;
  • subject to your express consent, we may use the contact details you have provided us for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always subject to your consent, we may use your contacts in the context of carrying out market research and surveys to detect satisfaction in order to improve our services and the relationship with our users.

If you do not wish to receive further communications from R-ÉLEVÉ or wish to limit the ways in which you are contacted, you may interrupt these communications at any time by simply clicking on the appropriate “unsubscribe” link at the bottom of each communication.

YOUR RIGHTS

You can exercise your rights at any time with reference to the specific processing of your personal data by R-ÉLEVÉ. Below you will find their general description and the methods for exercising them. In particular:

  • you have the right to access your personal data and to ask that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of the data we hold about you;
  • you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity with marketing purposes. In this regard, we remind you that marketing activities include sending commercial and promotional communications, conducting market research and surveys to detect satisfaction for the customization of the website and commercial offers based on your interests. Once we receive your request, we will promptly cease the processing of your personal data that is based on such consent, while different processing or based on other assumptions will continue to be carried out in full compliance with the provisions in force;
  • you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, R-ÉLEVÉ will have to evaluate the reasons for your request;
  • in the cases provided for by current legislation, you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly interrupt the processing and delete your personal data;
  • request that the processing of your personal data be temporarily limited; in this case R-ÉLEVÉ will continue to store your personal data but will not process them, unless you request otherwise and there are exceptions provided for by law. You can obtain the limitation of processing when you contest the accuracy of your personal data, when the processing is unlawful but you oppose the erasure of your data, when we no longer need your data but you need it to exercise a right in court and when you oppose the processing, during the period in which we evaluate the reasons for your request;
  • request your data or transfer it to a party other than R-ÉLEVÉ (“right to data portability”). You can ask to receive your data that we process based on your consent or based on a contract with you in a standard format. If you wish, where technically possible, we may, upon your request, transfer your data directly to a third party indicated by you.

In order to exercise some of your rights described above you can contact us by calling +39 331217573 or writing to our Customer Service at info@r-eleve.com.

To ensure that our users' data is not violated or used unlawfully by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be certain of your identity.

WHERE PERSONAL DATA IS STORED

R-ÉLEVÉ processes and stores personal data with the help of its own IT systems that are managed by R-ÉLEVÉ or by third-party technical service providers; The data is processed only by specifically authorised personnel and is not transferred abroad.

SECURITY MEASURES AND QUALITY OF PERSONAL DATA

R-ÉLEVÉ undertakes to protect the security of the user's personal data and to comply with the security provisions established by applicable legislation to avoid data loss, illegitimate or illicit use of data and unauthorized access to the same, with particular but not exclusive reference to Annex B to the Privacy Code (Technical Regulations regarding minimum security measures). Furthermore, the information systems and computer programs are configured in such a way as to minimize the use of personal and identifying data, used only when necessary with respect to the specific processing purposes pursued from time to time. R-ÉLEVÉ uses various security technologies and specific procedures to protect users' personal data; for example, personal data is stored on secure servers located in places with controlled access.

COMPLAINTS

If you believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.

In Italy, the complaint can be submitted to the Guarantor for the Protection of Personal Data.

More information on the submission procedures is available on the Guarantor's website, at http://www.garanteprivacy.it.

CHANGES TO THIS NOTICE

The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described here. Consequently, this privacy policy may undergo changes and additions over time, which may also be necessary in reference to new regulatory interventions regarding the protection of personal data.

We therefore invite you to periodically check the contents: where possible, we will try to inform you promptly of the changes made and their consequences.

The updated version of the privacy policy, in any case, will be published on this page, with an indication of the date of its last update.

LEGISLATIVE REFERENCES AND USEFUL LINKS

The processing of your personal data is carried out by R-ÉLEVÉ in full compliance with the provisions of Regulation (EU) 2016/679 general regulation on data protection, the Italian rules on the processing of personal data and the provisions of the Italian Supervisory Authority ( http://www.garanteprivacy.it ).

Last updated 17.5.2021